Returns Policy

We’ve extended our returns policy for the holiday season! Orders placed from the 1 November 2023 through until 31 January 2024 are eligible for 60 day returns from the date of purchase.

Returns Policy

To successfully return your order, your items must meet the following rules:

• Item must be returned within 60 days of purchase
• Items must be unused, unworn and in the original packaging.
• Item must not be a clearance item. Clearance items are final sale.

Please note items that have been used, washed or worn or are not in their original packaging may be rejected. Clearance items are final sale and cannot be exchanged, returned or refunded. If you believe you have a faulty item, please continue with this returns process.

Manufacturing Defect

You may return your purchase if you believe it is defective. Love To Dream™ reserves the right to assess the condition of the returned goods prior to offering a replacement. A replacement may be refused if the fault is deemed as normal “wear and tear” rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be replaced and sent to you as soon as possible. To commence your request to return a purchase you believe is defective, please click here to complete our online Manufacturing Defect Form.

To Return a product:

• Please head to www.lovetodream.com/us-en and click on your account icon on the top right-hand side of the page.
• For eligible returns, under your recent orders, click the “Refund request” button.
• Select the product(s) you’d like to return and select the reason for your return.
• Enter any additional information you might need our team to know.
• Hit “Submit Return Request” and our team will review and process your request.

Guest Checkout

If you checked out as a guest, please log a new ticket here and our Customer Care Team will assist you with a manual return request.

Shipping Charges

Shipping charges associated with the replacement of a defective product being sent to the purchaser will be covered by Love To Dream™. If the returned product is determined not to be defective or not eligible for a refund, the purchaser will be required to pay the shipping charges for the return of the product.

Products Purchased from Love To Dream™ Retailers

Refunds or exchanges on products purchased from any of our retail partners, whether instore or online (including Amazon) need to be processed with that same retailer. Please contact your store of purchase directly for a refund.

Questions

If you have any other questions, concerns or feedback, please email us on customercare.us@lovetodream.com.