Returns & Exchanges

Changed your mind? No problem. We’ve made returns simple.

Standard Returns – Sleepwear & Accessories

Gro Mattress is covered separately below.


Easy Returns – $6 Flat Fee

  • You can generate a prepaid USPS return label through our online returns portal.
  • We charge a $6 flat return fee, deducted from your refund.
  • No guessing shipping costs. No complicated steps. Just print, pack, and send.

What Can Be Returned?

  • Items must be returned within 30 days of purchase
  • Items must be unused and in original packaging
  • Clearance items are final sale and are not eligible for change of mind returns

If something arrives faulty or incorrect, we’ll take care of it — just select the reason in the returns portal and our team will review it.

How It Works

  1. Start your return online
  2. Print your prepaid USPS label
  3. Drop it off at USPS
  4. Once received and checked, we’ll process your refund

Refunds are sent to your original payment method within 5–7 business days after processing.

Exchanges

Need a different size? You can request an exchange through the portal.

In exchange cases, return shipping is paid upfront. Once we receive your return, we’ll process your replacement.

Purchased from a Retailer?

If you bought your item from another retailer (including Amazon), returns need to be processed directly with them.

Something not Right?

If you believe you have a faulty item, please contact our Customer Care Team.

Gro Mattress – 120-Day Money-Back Guarantee

We understand that sleep can take time to settle. That’s why every Gro Mattress comes with a 120-day trial period, giving you time to make sure it’s the right fit for your baby.

You can use the mattress as intended during this time — there’s no need to keep it unused or in its original packaging.

If within 120 days you decide the Gro Mattress isn’t right for your family, simply submit a return request through our Customer Care team. Our team will review your request and guide you through the next steps.

Once your return request is approved under the 120-day money-back guarantee, your refund will be processed to your original payment method in line with our Refunds & Exchange Policy.

Important Information

  • The 120-day trial applies to one Gro Mattress per household
  • The trial period is separate from the product warranty
  • The warranty covers manufacturing faults and defects only

Start your Gro Martress return here.