Terms of Sale
Terms and Conditions of Sale
Thank you for visiting the Love To Dream website, operated by Love To Dream Ltd (trading as Love To Dream™). These Terms and Conditions will apply to any contract between Love To Dream Ltd (we, us, our) and you (the Customer) for the sale of Love To Dream™’s products, and are the terms on which we sell our products (Goods) to you.
This Website is owned and operated by Love To Dream Ltd, a UK Limited company registered in England under company number 13120272, with registered office at 16 Great Queen Street, Covent Garden, London, United Kingdom, WC2B 5AH. Our VAT number is UK 371 4059 07
If you do not agree to be bound by our Terms and Conditions of Sale, please do not place orders on our Website.
Please note that Love To Dream™ reserves the right to review the Terms & Conditions of Sale and may make changes from time to time without notice. Please review these terms when you place an order with us to ensure you accept and agree to our Terms and Conditions of Sale. The Terms & Conditions of Sale was last updated on 20 September 2021.
Terms of Sale
To purchase any products from our Website, you must be at least eighteen (18) years of age and provide us with a valid credit card number and associated payment information. See our Payment section below for more information.
By submitting payment information, you hereby authorise us and/or our third party credit card processor to charge your card for the relevant purchase. You agree to pay the price applicable (including any applicable taxes and delivery charges) as displayed on the Website at the time you submit the order. Please note that we do not provide price protection or refunds in the event of a later price drop or promotional offering.
Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms to determine your rights and liabilities as a cardholder. You agree not to use any credit card or other form of payment unless you have all necessary legal authorisation to do so, and indemnify Love To Dream™ against any claims, losses or expenses incurred for your unauthorised use of any card.
Basis of Sale
The description of the goods on our Website does not constitute a contractual offer to sell the goods. When an order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reasons without delay.
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of goods ordered only when you receive an email from us confirming shipment of the order. You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you.
All prices on the www.lovetodream.co.uk website are listed in British Pound Sterling (GBP) and include VAT at the applicable rate chargeable in the UK. The prices indicated exclude freight and handling.
Prices are subject to change without notice. Love To Dream™ will at all times use our best efforts to ensure that the prices on this Website are accurate at any point in time. The prices displayed on this Website are only current at that particular point in time & we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on our Website. In the unlikely event that prices are displayed incorrectly on the website due to system failures, we reserve the right to cancel your order, and issue a refund for any amounts paid.
In addition to the purchase price, all delivery charges, sales tax, VAT, extra packaging charges and Government taxes, if any, shall be payable by the customer.
You can choose to pay extra for our guaranteed next-day delivery service, however, please note that this service is not available for certain products and certain delivery locations. Please note that in the unlikely event that there is any delay such that we are unable to fulfil your order for next-day delivery, and you decide not to cancel your order, we will only be liable to you for the extra cost of our guaranteed next-day delivery service (over the standard delivery cost) and we will not be liable to you for any associated costs, losses or damages arising from the delay.
We want you to be completely happy and satisfied with your purchase from the Love To Dream™ online store. If for any reason you wish to return the product, you can do so within 14 days of the date of sale, provided that you supply proof of purchase. No questions will be asked, and we will refund the cost of your purchase. The cost of the freight for the goods being returned will be the only charge you will incur.
If you would prefer to exchange goods rather than receive a refund then you will be sent a replacement free of charge.
Please refer to our Refunds & Exchange Policy page in order to enquire about returning or exchanging goods
Refunds, Exchanges and Credits
In the case of products purchased more than 14 days ago (and within 30 days of purchase) we will consider a refund only when a product is faulty or is returned unused, in its original undamaged packaging, with proof of purchase & in saleable condition. Opened, worn, soiled, damaged product without the original packaging will be returned to the purchaser. Once returned goods have been received & assessed by Love To Dream™ a refund may be issued. Postage and handling charges of returned products are non-refundable unless a product is deemed faulty. Please visit our Refunds & Exchange Policy page for further details and instructions on how to submit a product fault claim
Love To Dream™ takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 30 days of the date of sale as per the instructions in our Refunds & Exchange Policy. We will then work with you to rectify the situation. Love To Dream™ reserves the right to assess the condition of the returned goods prior to offering a refund or replacement. A refund or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin, and if the 30 days after the date of sale has elapsed. If the fault is deemed to be of a manufacturing origin, the product will be replaced or the sale amount will be refunded to you as soon as possible. Postage and handling charges associated with the product being sent back to the purchaser will be covered by Love To Dream™.
Freight & Shipping Policies & Costs
Please refer to our Delivery Page for further details. Please note that delivery dates provided to you are approximate, and time of delivery is not guaranteed.
Incorrect Goods Supplied
If Love To Dream™ supplies you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Love To Dream™ unused, in its original packaging and in saleable condition. Love To Dream™ will be responsible for the freight charges involved.
Gift Vouchers are valid for three (3) years from the purchase date and must be used prior to the expiry date and cannot be extended. Please treat gift vouchers as cash as we cannot replace lost or stolen vouchers. Gift vouchers will be emailed directly to your nominated email address.
Use of Goods
It is essential that all products purchased from Love To Dream™ are only used in the manner for which they are intended to be used. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Love To Dream™ may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void immediately if this occurs.
We accept payment via credit and debit cards, including MasterCard or Visa, through PayPal and Stripe. These third-party providers are compliant with PCI-DSS standards. No credit card information is stored by/on our Website.
Thank you for visiting our website and purchasing products from Love To Dream™. We are committed to delivering the highest quality products and services that will provide longer sleep for the whole family. If you have any concerns, please contact us here.