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Refunds & Exchange Policy


To successfully return your order, your items must meet the following rules:

  • Item must be returned within 30 days of purchase
  • Items must be unused, unworn and in the original packaging.
  • The return of these items will be at the customer's own expense.

Please note items that have been used, washed or worn or are not in their original packaging may be rejected. If you believe you have a faulty item, please continue with this returns process.


To Return/Exchange a product:

  • Please head to and click on your account icon on the top right-hand side of the page.
  • Under your recent orders, click the “Return Items” button.
  • Select the product(s) you’d like to return/exchange and select the reason for your return, as well as your desired outcome (i.e. Refund/Exchange/Store Credit)
  • Enter any additional information you might need our team to know.
  • Hit “Submit Return Request” and our team will review and process your request.

Guest Checkout

If you checked out as a guest, please log a new ticket here and our Customer Care Team will assist you with a manual return request.


Products Purchased from Love To Dream™ Retailers

Refunds or exchanges on products purchased from any of our retail partners, need to be processed with that same retailer. Please contact your store of purchase directly for a refund or exchange.

If you have any other questions, concerns or feedback, please contact us via our Help Centre or call us on 0330 174 3032 (international: +44 (0)20 3078 9422).