Privacy Policy
Welcome to the Love To Dream™ Privacy Notice
This information has been produced to help you understand everything you need to know about the way Love To Dream™ collects, uses, and shares personal data, what your legal rights are and how to exercise them.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
Love To Dream™ takes its responsibility for protecting your data very seriously and we do advise you get to know our practices. If there’s anything here you don’t understand, or if you want to ask any questions, please feel free to contact us.
Who is the Data Controller?
We are Love To Dream Limited, trading as Love To Dream™
Registered address: 16 Great Queen Street, Covent Garden, London. WC2B 5AH
Registration number: 13120272
In this document Love To Dream™ may be referred to as “we”, “us”, or “our”.
What kinds of Personal Data does Love To Dream™ Process?
Love To Dream™ collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.
The kinds of personal data we may collect include:
|
Customer / Client |
Names, address, e-mail address, telephone number, payment instructions |
|
Applicant / Temp / Volunteer / Intern |
Contact details, CV |
|
Supplier / Trader |
Contact details, bank details |
What are the reasons Love To Dream™ collects Personal Data?
Legal Obligations
Love To Dream™ uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
- To provide for our financial commitments, or to relevant financial authorities.
- To comply with regulatory requirements and any self-regulatory schemes.
- To carry out required business operations and due diligence.
- To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
- To investigate any insurance claims, claims of unfair dismissal, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.
Love To Dream™ may process Personal Data for the following purposes where it has received consent to do so:
- Sending information about products and services of ours that we think you might like through online signup (see further the first paragraph of the 'Direct Marketing' section below).
You may withdraw your consent for us to process your personal data for these purposes at any time; after a withdrawal of consent request is received, we may have to contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.
If you are under the age of 13, you must have permission from your parents or guardians to use our online services. This is called ‘parental consent’.
If we find out that any person under the age of 13 is using our services without the proper parental consent, we may have to stop that service; this might include deleting your accounts and any data that you have added to them.
Legitimate Interests
Love To Dream™ may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:
- Your personal information may be used from time to time to participate in free prize draws or competitions.
- To provide goods and services where it has been requested,
- To inform customers of goods and services we provide or offers that may interest them (see further the second paragraph of 'Direct Marketing' section below),
- To send notification on subjects to individuals who have asked to be kept informed,
- To improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms,
- To send notifications of any changes to the goods and/or services provided that may affect people,
- To understand the scale of the customer base; for statistical analysis and market research,
- To recognise when people re-engage with our organisation,
- To allow the organisation to support and maintain our products in active service,
- To improve the organisations website so content is delivered more efficiently,
- To enhance the security measures in place that protect data we are responsible for,
- To protect the organisations assets
Where does Love To Dream™ obtain Personal Data from?
We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Love To Dream™.
We may also gather personal data by any of the following methods:
- From technical functionality that gathers data automatically from computer equipment when people visit our online platforms.
- From platforms that make use of device settings that allow geographical location tracking, such as IP Address mapping, WiFi, GPS signals and cell tower positioning.
We may also send you SMS and/or email marketing messages, but only where you have consented to receiving these. You may also opt-out of receiving these at any time. For SMS messages, you can do so either by texting the single keyword command STOP to Love To Dream or clicking the unsubscribe link (where available) in any SMS to cancel. You'll receive a one-time opt-out confirmation SMS. For other messages, you can do so by following the unsubscribe link included in the marketing message or by contacting us.
Where we are allowed under applicable privacy laws, we may also send you any direct marketing messages without your opt-in consent in relation to Love To Dream™ products which are similar to those which you have already purchased, used or interacted with. This is known as ‘soft consent’. You can always opt-out of receiving these marketing messages at any time by following the unsubscribe link included in the marketing message or by contacting us.
To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.
The kinds of third parties we may share your personal data with include:
- Other members of a group of companies to which Love To Dream™ belongs.
- Organisation where it is necessary to provide goods or services.
- Organisations where it is necessary to setup various resources.
Do we share information with third parties?
Apart from data shared with Google Analytics, social media interfaces and cookies as outlined above, we may share data with affiliated entities within our corporate group, or with trusted third-party service providers (including those set out below) as necessary for the purpose of performing services on our behalf or for any of the purposes set out above.
Examples of third-party service providers include:
I. Trading Platform: ecommerce website platform, primarily, Drupal Commerce;
II. IT service providers: who support our website and business systems, primarily, Workato, NetSuite, Freshdesk & Patchworks;
III. Payment Providers: payment processing providers, primarily, PayPal & Adyen;
IV. Logistics & Carriers: postal delivery service provider primarily, AusPost for Australia, Royal Mail for UK;
V. Review Platform: user-generated content marketing platform, primarily, Yotpo;
VI. Email support: marketing and communication platforms for surveys or electronic marketing messages from us, primarily, DotDigital, MailChimp
VII. AirRobe: marketplace for pre-loved clothing (we will only share your data with AirRobe if you provide your consent).
VIII. Rakuten Advertising: Affiliate Partner - Digital Marketing/Targeting
IX. Klaviyo: email and SMS platform (we will only share your data with Klaviyo if you provide your consent).
Where will Love To Dream™ store your Personal Data?
As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.
Where data is transferred between Love To Dream™’s own sites (or between a group of companies engaged in a joint economic activity), we shall maintain Binding Corporate Rules (BCR) that apply to every member organisation concerned.
These BCR’s shall ensure that every party involved that we share your personal data with has a similar standard of data protection compliance in place.
How long will Love To Dream™ keep your Personal Data?
We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria are what determine the period for which we will keep your personal data:
- Until we are no longer required to do so to comply with regulatory requirements or financial obligations.
- Until we are no longer required to do so by any law we are subject to.
- Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Love To Dream™ we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us using the details below.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this given you the right to request your personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Were we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Love To Dream™ to a regulatory body, you may do so by contacting your local data protection supervisory authority.
Changes to our privacy policy
Love To Dream™ keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 June 2021
Love To Dream™ Contact Details
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Love To Dream Limited (Attn: Susie Sugden)
PO Box 77556, London WC1A 9RR
+44 (0)20 3078 9422
customercare@lovetodream.co.uk
Who is the Love To Dream™ EU Representative?
Ametros Ltd
Unit 3D
North Point House
North Point Business Park
New Mallow Road
Cork
Ireland
gdpr@ametrosgroup.com
Who is the Love To Dream™ UK Representative?
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
gdpr@ametrosgroup.com
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office
Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Tel: 0303 123 1113
Fax: 01625 524 510